Who is Demon Doll Records?
We are a record label and store, built into one. We sign and distribute most of our bands right from this website. Since you are buying directly from us, we can offer the lowest prices to you, the customer. On the occasion that we really like a band whom aren’t signed to our label, we will simply carry their products in our store.
How long have you been in business?
We have been in business for 5 years. We have packaged and sold 1000’s of CD’s. You’re in very good hands.
How does the payment process work?
All payments are made through Paypal. Once you have selected the items you wish to purchase and they are in your cart, click the submit order button and PayPal will do the rest. If you do not have a Paypal account you can still pay with a credit card through the PayPal site. We never see any details of the transaction.
Do you ever see my credit card info?
No, Paypal handles everything; we never see any Credit or Debit Card numbers.
When do you ship my order?
We always try and ship within 48 hours of receiving the proper payment (however, we do not ship on Sunday or Postal Holiday)
Where do you ship to?
Worldwide! If you do not see your country in the drop down menu, please feel free to contact us and we can arrange to have your order processed and shipped.
Who do you ship with?
United States Postal Service
How will my order be shipped?
On the cart page, you’ll have two options for shipping:
1. First Class Air Mail
2. Priority Mail
How long will it take to get my order?
Orders placed for delivery within the USA will usually arrive to you within 3 to 5 business days. For orders placed with priority mail, you should expect your package to arrive within 2 to 3 business days.
Orders placed for International delivery, our estimate is 6 to 10 business days for priority mail and 2 to 4 weeks for International Air Mail. We cannot take into account the customs of your particular country, because each is different. To this point, we have never had a problem shipping internationally.
Do you accept checks or money orders?
Yes we do. Please contact us and we’ll be happy to give the detailed information you will need to fulfill your order. Money Orders are processed and shipped out the next business day. Checks must be cleared first, before the shipment can be delivered to you. This process usually takes 3 to 5 business days.
What are "Red Light Releases"?
"Red Light Releases" are either new releases or new additions to Demon Doll Records. With every CD we release there is always an introductory price reduction to give our customers the best deal possible on the release date of the record. Due to the introductory price rate, these releases can not be used in conjunction with any other offers or promotions. "Red Light Releases" are always on the home page and link to that section and these particular records can also be identified by the red lettering underneath the album cover seen throughout the site.
How are your digital album downloads encoded? What is the bit rate?
Digital albums purchased and downloaded from Demon Doll Records are high quality MP3 encoded and have a bitrate of 160 kilobits per second (kbit/s) or higher.
How to get my download of an album after I have paid for it?
You will receive a link in an e-mail immediately after your payment is completed directing you to where you can download your digital album.
What is the quality of the Used CD's?
All used CD's are in very good to near mint condition unless otherwise noted in the listing. All CD's have been tested and play with no flaws. Any CD's listed as a promo release usually have a hole punched in the bar code or markings somewhere on the disc face stating they are for promotional release.
What is the quality of the Used Vinyl Records?
The grading scale for all used vinyl is located at the bottom of the used vinyl page. Being that all the vinyl on our site is used, they will all come with a slight bit of imperfection. We do our very best to match the vinyl to the grade.
What is your return policy on Used Vinyl Records?
All used vinyl sales are final. These are hand picked by our staff to enhance your record buying experience. We do listen to and grade each record to give you the best representation of the vinyl itself. Again there is always going to be imperfections with anything used, so please keep that in mind when placing your order.
What are the size specifications for the T-Shirts?
All T-shirts are mens sizes - Small 17W x 26L, Medium 19W x 27L, Large 21W x 28L, X-Large 23W x 29L.
What is the quality of the T-shirts?
All T-shirt designs are professionally silkscreened. The T-shirts are of soft texture and style, black in color and 100% preshrunk ringspun cotton.
What is your return policy on T-shirts?
All T-shirt sales are final. These are one of kind shirts that are very limited in quantity. Please check the size specifications above to ensure an accurate fit.
Can I get an autograph from the band?
Unfortunately, we cannot fulfill any autograph requests. It is completely up to the band. We suggest trying to contact the bands directly on their dedicated websites to see if it is a possibility.
Do you work directly with the bands?
Yes, when a band is signed to our label, we work directly with a member of each band on every aspect of the CD release. If a CD or product is on this website, a member from the band has signed the contracts, provided the materials and has approved every step of the operation. Please feel welcome to ask the band members themselves.
What is your return policy?
If you received a defective item fulfilled by Demon Doll Records and need to exchange it for the same item, please e-mail us to request a replacement. We will send you a pre-paid envelope to return the defective item. Please note that it takes us 3 to 5 business days to process returns once they arrive at our returns center.
